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Return to shopThese Terms & Conditions apply to purchases made through www.bathrackcove.com. By placing an order through our website, you agree to these terms.
Nothing in these Terms & Conditions affects any mandatory rights available to consumers under applicable UK or European consumer protection law.
1. About Us
Bathrackcove is a UK-based retailer offering bathroom storage products to customers in the UK and Europe.
Address: Unit 5, Ings Mill, Off Dale Street, Ossett, WF5 9HQ, United Kingdom
Email: shelf@bathrackcove.com
Phone: +44 1924 267517
2. Products and Orders
Product descriptions, images and other information are provided to help customers make an informed purchasing decision.
Customers are responsible for reviewing the product information, specifications, dimensions and other relevant details before placing an order.
An order is submitted when the customer completes the online purchasing process. We may contact the customer where information is required to process the order.
Orders are normally processed within 1–3 working days after payment has been received and the order details have been confirmed.
3. Delivery
We provide delivery services to customers across the UK and Europe.
Orders may be delivered using established carriers, including DHL, FedEx and UPS Priority services, depending on the destination and the applicable delivery arrangement.
The standard delivery time is 5–10 working days after dispatch. Delivery times may vary according to destination, carrier operations and circumstances affecting the delivery network.
Tracking information will normally be sent to the email address provided when the order was placed at relevant stages, including when the order is dispatched, reaches a logistics point and enters local delivery where tracking information is available.
Customers should ensure that the email address and delivery information provided when ordering are accurate.
4. Delayed Orders
If an order exceeds the standard delivery period, please contact us at:
We will review the delivery status and, where appropriate, contact the relevant carrier to investigate the delay.
Following the outcome of the investigation and the circumstances of the particular order, we may arrange a replacement shipment or provide a full refund where appropriate.
Nothing in this section limits any mandatory delivery rights available to consumers under applicable law.
5. Risk and Delivery
The risk of loss or damage to goods remains with us until the goods come into the physical possession of the consumer or a person identified by the consumer to receive the goods, other than a carrier appointed by us.
The transfer of goods to a carrier does not by itself transfer the risk of loss or damage to the customer.
Where applicable law provides a different mandatory rule, that rule will apply.
6. Right of Withdrawal
For purchases covered by applicable European consumer protection legislation, consumers generally have a 14-day right of withdrawal without giving a reason.
The withdrawal period normally begins on the day the consumer, or a person nominated by the consumer other than the carrier, receives the goods.
To exercise the right of withdrawal, the customer should contact us by email at:
The customer may provide a clear statement requesting withdrawal from the purchase. We will process eligible withdrawal requests in accordance with applicable consumer legislation.
Where the right of withdrawal applies, any applicable refund will be handled in accordance with the relevant statutory requirements.
7. Damaged or Faulty Goods
If an item arrives damaged or has a fault, please contact us by email as soon as reasonably practicable after receiving the order.
Please provide:
- your order number;
- a description of the issue; and
- clear photographs showing the relevant damage or fault.
For damaged items, photographs may be sufficient for us to assess the matter. A damaged item does not normally need to be returned where we determine that a return is unnecessary.
Depending on the circumstances, we may arrange a replacement or issue a refund.
Nothing in this section limits the consumer’s statutory rights concerning goods that are faulty, damaged, not as described or otherwise fail to meet applicable legal requirements.
8. Returns
Where a customer exercises a statutory right of withdrawal, returns will be handled in accordance with applicable UK or European consumer legislation.
Where a return is required, we will provide the relevant return instructions and address.
Goods should be returned in accordance with the applicable return instructions. Customers should take reasonable care of goods while they are in their possession.
Nothing in these Terms & Conditions removes or restricts any mandatory statutory rights.
9. Refunds
Where a refund is approved, it will normally be made using the original payment method, subject to the requirements of applicable law.
For withdrawals, refunds will be processed within the period required by applicable consumer legislation.
Where a refund results from a damaged, faulty or incorrectly supplied item, the applicable legal requirements concerning refunds and return costs will apply.
10. Customer Information
Customers are responsible for providing accurate contact and delivery information when placing an order.
If an order cannot be delivered because information supplied by the customer is incomplete or incorrect, we may contact the customer to resolve the matter. Any further arrangements will be considered according to the circumstances and applicable law.
11. Website Information
We take reasonable steps to keep product descriptions, images and website information clear and current.
Product appearance may vary slightly depending on the customer’s device, screen settings or other viewing conditions.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales, except where mandatory consumer protection provisions applicable in the customer’s country of residence provide otherwise.
Consumers resident in another European country retain any mandatory rights granted to them under the applicable laws of that country.
13. Contact
For questions concerning orders, products, delivery, returns or these Terms & Conditions, please contact:
Email: shelf@bathrackcove.com
Phone: +44 1924 267517
Address: Unit 5, Ings Mill, Off Dale Street, Ossett, WF5 9HQ, United Kingdom