Privacy Policy

Bathrackcove respects your privacy and is committed to handling personal information in accordance with applicable UK and European data protection requirements, including the UK GDPR and applicable data protection legislation.

1. Data Controller

The data controller responsible for personal information collected through this website is:

Bathrackcove

For privacy-related enquiries, please contact:

Email: shelf@bathrackcove.com
Phone: +44 1924 267517
Address: Unit 5, Ings Mill, Off Dale Street, Ossett, WF5 9HQ, United Kingdom

2. Personal Information We Collect

Depending on how you use our website, we may collect information such as your name, email address, telephone number, billing and delivery address, order information, correspondence with us and information submitted through our website.

When you place an order, we also process information required to administer the order, provide customer support, arrange delivery and maintain appropriate business records.

We only collect information that is relevant to the purposes for which it is used.

3. How We Use Personal Information

We may use personal information to:

• process and administer orders;
• communicate with customers regarding orders and enquiries;
• arrange delivery and provide order-related information;
• process refunds where applicable;
• maintain business, accounting and transaction records;
• respond to customer requests;
• meet applicable legal and regulatory obligations; and
• maintain and administer our website.

Personal information is processed only where there is an appropriate lawful basis under applicable data protection law, including where processing is necessary to fulfil an order or take steps at a customer’s request, comply with legal obligations, or pursue legitimate business interests where applicable.

4. Payment Processing

Online payments are processed by Stripe, which acts as our payment processing provider.

When you make a payment, relevant transaction and payment information may be processed by Stripe for the purpose of authorising and completing the transaction and providing related payment services.

Stripe processes personal information in accordance with its own applicable privacy practices and its contractual arrangements with businesses using its services. Stripe may also process transaction information for purposes such as payment processing, fraud prevention and transaction-related services.

We do not retain complete payment card numbers or card security codes on our website.

5. Sharing of Personal Information

Personal information may be shared where necessary with service providers involved in operating our website, processing payments, fulfilling orders, delivering products, providing customer support, maintaining business records or complying with legal obligations.

Such information is limited to what is reasonably required for the relevant purpose.

We do not sell personal information to third parties.

6. Data Retention

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, including order administration, customer support, accounting, record keeping and compliance with applicable legal obligations.

Order and transaction records may be retained for up to 7 years after completion of the relevant order where required for accounting, tax, legal or business record-keeping purposes.

Customer enquiries and correspondence are generally retained for as long as necessary to handle the enquiry and maintain appropriate records, after which they are reviewed for deletion or anonymisation where no further retention is required.

Information used for other purposes, including website administration and communications, is reviewed periodically and retained only for the period reasonably necessary for that purpose.

Where a longer retention period is required by applicable law or is reasonably necessary for the establishment, exercise or defence of legal claims, relevant information may be retained for that period.

The UK GDPR’s storage limitation principle requires personal information not to be retained for longer than necessary for its purpose, and retention periods should be considered and reviewed accordingly.

7. Your Data Protection Rights

Subject to applicable law, you may have rights concerning your personal information, including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request erasure where applicable;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request portability of information where the relevant legal conditions apply; and
• withdraw consent where processing is based on consent.

Requests relating to your personal information may be made by contacting:

shelf@bathrackcove.com

We will handle such requests in accordance with applicable data protection requirements. Certain rights may be subject to legal conditions or exceptions.

8. Cookies

Our website may use cookies and similar technologies to operate website functions, remember preferences, understand website usage and support relevant website operations.

Where consent is required for non-essential cookies, these cookies will only be used after the applicable consent has been provided.

Further information is available in our Cookie Policy.

9. International Data Transfers

Some service providers used in connection with website operation or payment processing may process personal information outside the United Kingdom or European Economic Area.

Where applicable, appropriate safeguards and lawful transfer mechanisms will be used in accordance with applicable data protection requirements.

10. Data Protection

We take appropriate organisational and operational measures to protect personal information against unauthorised access, unlawful processing, accidental loss or damage.

Access to personal information is limited to circumstances where it is required for legitimate business purposes or to meet applicable legal obligations.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, applicable legal requirements or data processing practices.

The latest version will be published on this page with its effective date.

12. Contact

For questions about this Privacy Policy or the handling of personal information, please contact:

Bathrackcove
Email: shelf@bathrackcove.com
Phone: +44 1924 267517
Address: Unit 5, Ings Mill, Off Dale Street, Ossett, WF5 9HQ, United Kingdom